Frequently Asked Questions

We solve all your doubts

Of course! Even if there is no taxi in your town or you are outside Alcalá de Henares you can call us as long as your final destination is Alcalá de Henares.
Of course, you can book it 24 hours in advance or by calling the Alcalá Radio Taxi telephone number once you have landed.
No problem, as long as you start your journey from Alcalá de Henares. You can travel to the city of your choice and the return trip to Alcalá de Henares is free!
YES, contact us and ask for your quote, Alcalá Radio Taxi will be happy to accompany you wherever you want to go. To make it even easier for you, you can make as many stops as you need and carry all the luggage you want to take with you.
At Alcalá Radio Taxi, we have vehicles equipped with approved group 1, 2 and 3 car seats and boosters, just let us know and we will come with all the facilities to take you and the little ones of the house.
No problem, safety comes first for us, therefore, it is necessary for parents or guardians to sign a consent form. The authorisation can be found at: [email protected].
Absolutely! We understand that your pet is part of the family, so we offer taxis that accept pets. To do this, you only have to request it when ordering the taxi, either by phone, app pidetaxi or Whatsapp.
Of course you can! With the ‘Pide Taxi’ App, there will be no more uncomfortable surprises. Before ordering your taxi, you can easily check the price of the journey you need, it’s a fixed price, so you can travel with total peace of mind and confidence.
Of course! You have so many options at your fingertips, you can ask the driver to wait for you to go to a later destination, and even at the time of booking the trip you can indicate the different stops you want to make. We go everywhere you need to go.
Don’t worry, if you already have your fiscal data registered in the app, the taxi driver will send you the invoice without any problem. And if you haven’t added them yet, just write to us at comercial@alcalaradiotaxi with the details of the service and your fiscal data, and we will send it to your email. We are here to help you!
Yes, we have a monthly billing service that is ideal for companies and individuals. So you can forget about daily payments and pay for all your journeys conveniently at the end of the month. For more information, please contact us at [email protected] and we will be happy to help you.
Of course! With our pre-booking system, you can schedule your services so that you always have a taxi ready when you need it, without having to call every time. Plus, you can pay for your journeys on the spot or at the end of the month with our monthly invoicing service, whether for companies or individuals.
If you have forgotten something in the taxi, don’t worry. Call us as soon as possible at Alcalá Radio Taxi, 91 882 21 79 / 91 882 21 88. We will get in touch with the driver and we will do everything we can to help you recover your item.
We have different sizes of taxis, ranging from 4 to 7 persons.
No, not at all. Taxis are a public service, so fares are always the same and do not change according to demand or customer needs, so you can travel with total peace of mind and always know what you will pay!
No doubt about it! All our taxis are equipped with POS, so you can pay with any payment card. And if you prefer, you can also pay for your journey conveniently through our Pidetaxi app. It’s that easy!
We are at your disposal 24 hours a day, 365 days a year! Always ready to help you when you need us.
Would you like to join our team? If you are passionate about driving and offering a good service, don’t think twice and send us your CV to [email protected].
Indeed! You can pre-book a taxi in advance. All you have to do is tell us the date and time you need it, and you can do it by any of the following means: telephone, Pide Taxi app or WhatsApp.
If you request a taxi through the Pidetaxi app or by WhatsApp, we will provide you with the location of the vehicle in real time, the driver’s details and you can also find out the cost of the journey. All so that you can travel with total peace of mind!

Your safety is our priority. All our vehicles are approved by the Department of Transport of the Community of Madrid, complying with all the necessary safety measures. In addition, they undergo regular checks and have civil liability insurance to protect our customers.

For greater peace of mind, the vehicles are also equipped with video surveillance cameras, guaranteeing the safety of both drivers and passengers.

You can contact Alcalá Radio Taxi Customer Service in two easy ways: by calling 918820897 or sending an email to [email protected]. We will be happy to help you!

Yes! We have Eurotaxis adapted for the transport of people with reduced mobility. You can request them through our main channels: telephone, Pidetaxi app or WhatsApp.

It is important to bear in mind that, due to the reduced availability of adapted vehicles, at times of high demand there may not be taxis immediately available. This may result in a slightly longer waiting time, but we will always do our best to provide you with a fast and safe service. Thank you for your understanding!

If you have any questions, please do not hesitate to contact us. You can call us at 670302870 or write to us at [email protected]. We will be happy to help you!